Sandbar & Bushland Caravan Park Privacy Policy

25 November 2020

1.  Introduction

Sandbar & Bushlands Caravan Park understand that your privacy is paramount. We take the privacy of our guests very seriously and are committed to protecting your privacy. This policy sets out how we handle information about you.

2.  Collection of personal information

We may collect personal information from you when you:

  • subscribe to receive our updates and news;
  • make an accommodation reservation with us;
  • interact with our staff;
  • participate in a promotion.

or otherwise as notified to you from time to time, including through a collection statement.

When you make a reservation with us, we will collect the personal information you provide to us during the purchasing process or in the course of providing the accommodation to you. Such personal information may include your contact details and credit card details and any communications you send us.

There may be occasions when we collect information about you from a third party, for example where they make a reservation on your behalf. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practical.

You may deal with us anonymously or using a pseudonym for certain interactions. However if you make a reservation with us we require that you provide us with accurate details relevant to the reservation. If you do not provide us with your personal information, we may not be able to provide you with accommodation.

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

3. Our websites

Our web servers may automatically collect information when you visit our websites, including:

  • your IP address;
  • the date and time of your visit;
  • the parts of our website you access during your visit;
  • your actions on our website;
  • the browser you are using, and
  • where you buy goods or services from us through our websites, this information may be associated with you.

In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

Please note that rejecting cookies may mean that some or all of the functions on our websites will not be available to you.  In particular, cookies must be enabled to access and use any part of our websites for placing orders.

Sometimes our websites contains links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.

4. Using your personal information

Sandbar & Bushlands Caravan Park only uses personal information for the purpose for which it was collected, for related purposes which we consider come within your personal expectations, or as permitted or required by law.

In particular, the personal information that we collect is generally used to provide

accommodation to you. Personal information may also be used for the following purposes:

  • to provide you with information in relation to the accommodation we provide;
  • to communicate with you about your reservation, your account or customer service needs;
  • to respond to your questions or suggestions;
  • to improve the quality of our service; or
  • as notified to you at the time the information is collected.

We may contact you from time to time for marketing or promotional purposes. If you would rather not receive any marketing or promotional material from us, you may opt out by notifying us using the contact details in section 9 below, or following the unsubscribe instructions on any marketing email you have received.

5. Sharing your personal information

We may disclose information to third party contractors, who help us provide accommodation to you, for example, by processing and analysing data, providing web support, and making reservations for you. Some of these third parties are located overseas.

Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

We may also disclose your personal information as permitted or required by law.

6. Accessing your personal information

You may contact us to request access to the information we hold about you, including for the purpose of correcting or updating that information. If you require access to your personal information, please contact our Privacy Manager as described in section 9 below.

7. Protecting your personal information

Sandbar & Bushlands Caravan Park is committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network

firewalls, encryption and physical security to protect the privacy of your personal information.

8. Change of policy

We may modify or amend this Privacy Policy from time to time. We will. for a reasonable period after any such revisions have been made, display a notice on the websites of the retail businesses to which this policy applies. We will keep the current version of this Privacy Policy on those websites.

9.  Contact information

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our Privacy Manager:

A:      Privacy Manager

Sandbar & Bushlands Caravan Park
3434 The Lakes Way


T:      (02) 6554 4095

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at